Crashing on MAC

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Dean
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Crashing on MAC

Post by Dean » Thu 18 Feb, 2016 8:29 pm

My Title Bout crashes when I try to open it on my MAC. I deleted and reinstalled but it didn't help. Any Suggestions? Dean

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Paul Norman
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Re: Crashing on MAC

Post by Paul Norman » Tue 23 Feb, 2016 12:14 pm

Where exactly is it crashing? What is the last thing you see?

Dean
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Re: Crashing on MAC

Post by Dean » Tue 23 Feb, 2016 5:02 pm

The opening page. It flashes on then immediately goes off.

javier_83
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Re: Crashing on MAC

Post by javier_83 » Tue 23 Feb, 2016 5:20 pm

it's the first time you open the game? or did you change something? to your database?

Dean
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Re: Crashing on MAC

Post by Dean » Tue 23 Feb, 2016 10:54 pm

I updated the fighters the time I opened it before this

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Paul Norman
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Re: Crashing on MAC

Post by Paul Norman » Sat 27 Feb, 2016 11:17 am

Ok, this is bizzare... the only thing that can crash the game that quickly is corrupt data, most likley skin data. I would have expected a few seconds delay tho...

To test this out, go into your Documents folder and you should see "tbcb2015". Rename that folder and re-start the game.

If that does not work, try installing again but instead of using the default system paths install to a local folder, say "/Users/<your username>/tb2015"

Dean
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Re: Crashing on MAC

Post by Dean » Wed 02 Mar, 2016 4:07 am

Nothing is working. I'm disappointed that I cannot talk to someone by phone to get some guidance. A product shouldn't be sold if the seller doesn't want to help the customers.

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Paul Norman
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Re: Crashing on MAC

Post by Paul Norman » Fri 04 Mar, 2016 8:33 pm

Dean wrote:Nothing is working. I'm disappointed that I cannot talk to someone by phone to get some guidance. A product shouldn't be sold if the seller doesn't want to help the customers.
I am always willing to help, just around on these forums. I am extremely busy at the moment supporting OOTP Baseball release, however if you have skype we can arrange something. Have you got a remote desktop applcition like VNC available? If so I can remotely log into your Mac to fix the issue for you.

javier_83
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Re: Crashing on MAC

Post by javier_83 » Mon 07 Mar, 2016 5:15 pm

If you install https://www.teamiviewer.com/ that can help with the support. i think it's the bets tool available to support.

Regards!

JDavidAdams
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Re: Crashing on MAC

Post by JDavidAdams » Wed 08 Jun, 2016 3:23 am

I just bought the game today, and am having the same issue. The opening graphic is displayed, and then it crashes. Working on Mac with El Capitan...

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Paul Norman
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Re: Crashing on MAC

Post by Paul Norman » Wed 08 Jun, 2016 1:31 pm

JDavidAdams wrote:I just bought the game today, and am having the same issue. The opening graphic is displayed, and then it crashes. Working on Mac with El Capitan...
Do you have team-viewer installed? I could log in and see if I can work out why its crashing.

JDavidAdams
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Re: Crashing on MAC

Post by JDavidAdams » Wed 08 Jun, 2016 1:36 pm

If it's an app... I'll gladly install it so we can see whats going on...

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Paul Norman
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Re: Crashing on MAC

Post by Paul Norman » Wed 08 Jun, 2016 1:41 pm

https://www.teamiviewer.com/

Once you have it installed, email me the login info an I will connect to your Mac and see if I can work out why its crashing.

JDavidAdams
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Re: Crashing on MAC

Post by JDavidAdams » Wed 08 Jun, 2016 1:51 pm

Sent info via PM

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Paul Norman
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Re: Crashing on MAC

Post by Paul Norman » Wed 08 Jun, 2016 2:39 pm

I can see from the trace that the game is crashing inside a MacOS system function called gethostbyname() which is supposed to look up the IP address of another computer. In this case the http://www.titleboutboxing.com website. I need to try and work out why it seems to want to crash.

I have noticed that the crash is intermittent and will restart if you keep trying enough times! As I was connected remotely I could not try, but I suspect if you turn off your network to start the game then turn it on again it should allow you to play.

JDavidAdams
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Re: Crashing on MAC

Post by JDavidAdams » Wed 08 Jun, 2016 6:18 pm

I'll just wait on a fix... I tried to do what you stated. I disconnected the Wi-Fi network, then tried to relaunch the software and it followed the same sequence. So... There's where we are... I appreciate your help. We'll just sit by for a bit and see where it goes.

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