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Bought Mac license for OOTPX - No email confirm & no license

Posted: Sun 06 Sep, 2009 4:56 pm
by brookslag
Hi. I bought an OOTPX license for MacOS. I logged in thru the webstore, paid via PayPal, got a valid PayPal receipt for the transaction, but the fact that I purchased a license doesn't show up in the PISD account. I never received an email from PISD with my license code, and it doesn't show up in my "past transactions" or "licenses". So, I basically feel like I just paid $39.99 for nothing. Can you please help? Thanks.

Re: Bought Mac license for OOTPX - No email confirm & no license

Posted: Sun 06 Sep, 2009 6:45 pm
by Paul Norman
I have checked your account and it seems your license has come through. It can take PayPal a while to inform me of a payment especially when their servers are busy. Your payment was held up on the PayPal servers.

Sorry for any inconvenience this may have caused. If you have any further trouble post back ;)

Re: Bought Mac license for OOTPX - No email confirm & no license

Posted: Sun 06 Sep, 2009 7:40 pm
by brookslag
Thank you for the quick reply, Paul! I have the key in my inbox and will load up the game soon.