Here are some of the frequently asked questions:
Q. I have lost my login details and/or license information, how do I find it?
A. Go to the webstore login page (http://www.pisd.co.uk/go/page?Webstore) and at the bottom enter your email address in the section titled "Help I have forgotten my login details...". Your login information will be emailed to your registered email address. Once you have received this email you can log into your webstore account to view all license information.
Q. I have been given a discount code, what do I do with it?
A. A discount code is a string that can be used to claim a discount voucher inside the webstore. Login to your webstore account and go to the Vouchers tab and enter your discount code in the text box titled "Enter discount voucher code: " then click on the "Add Voucher" button. You should now have a voucher listed on the licenses tab. The voucher display contains some important information such as, what the voucher is valid for, how much the voucher is worth and the expiry date of the voucher. You should make sure you use the voucher before the expiry date shown as you are unlikely to get a replacement. The voucher can be used when buying a qualifying application or game.
Q. I am having trouble licensing the application/game. What can I do?
A. Try these in the following order:
1) Log into your Webstore account and make sure you have an unused license for your application/game.
2) Make sure your Internet connection working and there is no firewall blocking outgoing sockets.
3) Take great care when entering your license serial number. If you can use copy/paste controls but be careful not to add any extra characters or space and the start or end of the serial number.
4) If available try using the off-line licensing mode (not all applications/games will support this feature).
5) Request assistance form the forums
Q. I am trying to license manually and I am getting a message about the clipboard. What does that mean?
A. The clipboard is an area the computer uses to store temporary information. Normally you use the clipboard when you highlight some text and select Edit->Copy from the menu which will place the text in the clipboard for use later. As the manual licensing string can be rather large the application/game will put it directly into the clipboard for you. Effectively this means the game does the Edit->Copy (cntrl-c) step for you automatically.
Once you have the manual license string in the clipboard you open a web browser and go to https://www.pisd.co.uk/sgo/webstore/off ... gistration and select Edit->paste (or cntr-p) on your browser. The registration string will be placed in the webpage text box.
Q. I am trying to license manually but it keeps failing. What could be wrong?
A. Make sure you do not close the licensing dialog while you enter the licensing string on the website. You need to post the return code in exactly the same dialog that generated the licensing string to activate the game.
Q. My license has got stuck what can I do?
A. You need to login to your account (http://www.pisd.co.uk/go/page?Webstore). If you have forgotten your login details see the top of this page. After you have logged in you will see your account page. Select the licenses tab at the top, you will see all your licenses listed. In the details of each license is the hostname of the computer you have locked that license too with a "Request Release" button next to it. You can select this button to release a stuck license, however it is for emergency use and is only available a limited number of times. Only use this feature if you really are stuck.
Q. I have read through this page and searched the forums but I can't find anything that solves my problem. What shall I do next?
A. Create a new topic with a clear title. Describe your problem in detail, explaining what you did and what went wrong. If you got an error message please quote it as closely as you can as it can aid a speedy resolution.
Q. This forum looks rather quiet I don't think I will get a fast response, am I not quicker to just email P.I.S.D.?
A. Everyone at P.I.S.D. is committed to respond to all forms of communication, if we got a support request via carrier pigeon we would try to respond. This forum is a new addition to the P.I.S.D. website and will take time to grow, but it is constantly monitored so your post will be dealt with quickly. The problem with email is it goes to one person, in one time-zone so a response is dependant on that person. Whereas a post here could be answered by a number of people. This forum will not be slower than emailing P.I.S.D. directly, but it may well be faster
NEVER POST SERIAL NUMBERS OR PAYMENT REFERENCES ON THE INTERNET
If your problem requires any such information you will be asked to email it directly to P.I.S.D. and not to post it on the forums.
Thanks
P.I.S.D. Support Team
