License is Out of Date

This forum is intended to act as technical support for users who have issues or questions regarding the PISD Webstore.
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timbobw28
Posts: 6
Joined: Wed 09 Oct, 2013 2:32 am

Re: License is Out of Date

Post by timbobw28 »

I am not able to release the license from within the game. Any other ideas on how to fix this problem?
timbobw28
Posts: 6
Joined: Wed 09 Oct, 2013 2:32 am

Re: License is Out of Date

Post by timbobw28 »

How does a person get version 1.3? Where does a person download that version of the game? Would like to be able to install that version of the game since it is supposed to not have this license issue.

Thanks,
Tim
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Paul Norman
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Re: License is Out of Date

Post by Paul Norman »

There is a built in debug dialog which can help here, but it can seem a little fiddly. So please try this:

* Open the game
* At the start page (outside the Gym) press cntr-F1. You should get the "Debug Streams" dialog
* Find and click on "PISD Platform" in the list. A selection of check boxes should appear in the lower half of the dialog
* Select "Write to console" and "Write to file" options
* Close the dialog

Now when you try to licence the game you should get a black screen pop up with trace in on WIndows. On Mac and Linux this trace is written to the calling shell. A copy of all this trace will be placed in "Documents/tbcb2013/debug/PISD Platform.txt". Once your licence attempt failes, quit the game and email me that file to someone@pisd.co.uk

Cheers

Paul
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Paul Norman
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Re: License is Out of Date

Post by Paul Norman »

I would like to tentatively suggest this might be resolved.... Can you try again and let me know if there is still an issue.

My hosting provider moved my old external server the other day. This was a physical relocation to another webfarm. I have noticed that the parts of the tbcb website still on this server are slow to respond, so I have moved the webstore daemon over onto my new webserver. Since doing this I have had a couple of reports the this problem has suddenly gone away. This leads me to believe it was a connection issue with my hosting provider's connection to my old server...

Please prove my hunch correct... ;)
fighting fisherman
Posts: 5
Joined: Sat 16 Nov, 2013 2:40 pm

Re: License is Out of Date

Post by fighting fisherman »

TBCB opened without the licensing issue this morning and I was able to continue with my tournament. Thanks for quickly fixing the problem on your end.
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Paul Norman
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Re: License is Out of Date

Post by Paul Norman »

Great news... I still don't understand why my old server stopped working, I spent an hour on the phone to my hosting provider yesterday and neither of us could see anything wrong!

At least the new one it working! ;)
timbobw28
Posts: 6
Joined: Wed 09 Oct, 2013 2:32 am

Re: License is Out of Date

Post by timbobw28 »

Uninstalled the game the other day. Re-installed it today and everything is working again. Thanks for all your help in resolving this issue Paul.

Tim
Cap
Posts: 298
Joined: Sun 26 May, 2013 2:01 pm

Re: License is Out of Date

Post by Cap »

Great. Got my game back up I noticed. Good thing. Now Paul can focus his renewed energies on finishing 1.3 before the new year dawns, eh. ;)
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